CONTACT US

  • Order Issues

How can I place an order?

Thank you for choosing DesignbyAmira! We are happy to show you how to order items on our site.

Step 1: Please register for the DesignbyAmira account

Step 2: Choose the item size, color and click on the [Add to cart] button.

Step 3: [View Cart] and checkout with your debit/credit card , paypal, Applepay or cash on delivery

How to change billing address?

You can edit the billing address at the checkout page, before completing the payment. The billing address can't be edited once payment info is submitted.

How to cancel My Order?

You can cancel the order in "My Orders" by yourself before it ships out.

Note: We are not able to cancel an order that has been shipped. We recommend you do a return for a refund with our return label.

Why my order was cancelled and refunded?

We will send you an email notification about order cancellation, it may because

1. Your order was cancelled automatically within 12 hours due to payment timeout.

2. We may cancel your order If we didn't receive the documents using for verifying your payment as mentioned in the previous E-mail.

3.When item of your order are not available, we may cancel your order if we didn't receive your replacement request.

You may repurchase or choose something else for checkout.

How do I check my order status?

Orders can be checked via "My orders"

Note: On our site accounts can be registered by customers' email, Facebook account or Google account, respectively may be generated 3 different accounts. Please find out under which account you made the order, and make sure you log to the correct account.

Are there any additional fee for customs?

Orders shipped internationally may be subject to import taxes, Custom duties and fees levied by the destination country.

 

Why I did not get a confirmed email about my order?

A confirmation email would be sent within 24 hours after payment is completed.

We recommend checking your junk/spam mail folder as well :)

Also, you can check your order status via clicking "My orders", as we will update an order tracking info there after the order being shipped out.

Why is my order taking longer to process than normal?

It typically takes 3-5 days to process your order. If your package exceeds the standard processing period, it's normally due to the fact that a particular item(s) requires a longer processing time.

If you wish to receive the  other items in your order ASAP, you may cancel the item(s) for a refund, so the remaining products can be shipped out immediately. You can also contact Customer Service to assist with issuing a separate shipment.

Can I change or Modify My order?

Modifying shipping address:

1. For unpaid orders, you can click edit your shipment address via "My Orders" 

2. For already shipped orders, the shipping address cannot be changed.

Changing sizes:

1. For unpaid orders, you need to cancel the order in "My Orders" and place a new one.

2. For paid or unshipped orders, you may contact our customer service for changing sizes.

3. For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the order.