How can I place an order?

Thank you for choosing DesignbyAmira! We are happy to show you how to order items on our site.

Step 1: Please register for the DesignbyAmira account

Step 2: Choose the item size, color and click on the [Add to cart] button.

Step 3: [View Cart] and checkout with your debit/credit card, Paypal, Applepay or cash on delivery.

How to change billing address?

You can edit the billing address at the checkout page, before completing the payment. The billing address can't be edited once payment info is submitted.

How to cancel My Order?

You can cancel the order in "My Orders" by yourself before it ships out.

Note: We are not able to cancel an order that has been shipped. We recommend you do a return for a refund with our return label.

Why my order was cancelled and refunded?

We will send you an email notification about order cancellation, it may be because

1. Your order was canceled automatically within 12 hours due to payment timeout.

2. We may cancel your order If we didn't receive the documents using for verifying your payment as mentioned in the previous E-mail.

3. When items of your order is not available, we may cancel your order if we didn't receive your replacement request.

You may repurchase or choose something else for checkout.

How do I check my order status?

Orders can be checked via "My orders"

Note: On our site accounts can be registered by customers' email, Facebook account or Google account, respectively may be generated 3 different accounts. Please find out under which account you made the order, and make sure you log to the correct account.

Are there any additional fee for customs?

Orders shipped internationally may be subject to import taxes, custom duties and fees levied by the destination country.

Why I did not get a confirmed email about my order?

A confirmation email would be sent within 24 hours after payment is completed.

We recommend checking your junk/spam mail folder as well :)

Also, you can check your order status via clicking "My orders", as we will update an order tracking info there after the order being shipped out.

Why is my order taking longer to process than normal?

It typically takes 3-5 days to process your order. If your package exceeds the standard processing period, it's normally due to the fact that a particular item(s) requires a longer processing time.

If you wish to receive the  other items in your order ASAP, you may cancel the item(s) for a refund, so the remaining products can be shipped out immediately. You can also contact Customer Service to assist with issuing a separate shipment.

Can I change or Modify My order?

Modifying shipping address:

  • For unpaid orders, you can click edit your shipping address via "My Orders" 
  • For already shipped orders, the shipping address cannot be changed.

Changing sizes:

  •  For unpaid orders, you need to cancel the order in "My Orders" and place a new one.
  •  For paid or unshipped orders, you may contact our customer service for changing sizes.
  •  For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the order.


How long will the order take to arrive?

Normally it will take some days to prepare your items before shipment, you may refer to our 'Shipping info' for details.

  • Standard Shipping

          8-10 business days

  • Express shipping

         15-20 business days

You may also check the estimated delivery date on the product details page.

Why the package hasn't arrived yet?

Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders.

For now, DesignByAmira needs 5-6 days for processing now when total delivery comes into 8-14 days.

We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take a long time these days.

What is your shipping policy?

We provide free shipping for orders over US$49.00 (standard) to US. 

Due to the peak sale season, it has more orders than usual. It takes more time for processing and delivery. Wish your kind understanding.

Please kindly notice: Shipping Guarantee is optional when you checkout. It offers premium protection and safety for your valuable items during international shipping. We'll reship your package at no extra charge or make a full refund to you if it's reported lost.

Why is there no tracking update?

As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country.
If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.


How long does it take for refunds to be processed?

Returns will be processed within 7 business days upon receipt of your package, as we need to check the status of the returned items, and what we need to improve.

Can I get full Refund for the return?

We will offer a full refund for all eligible items, excluding shipping fees, shipping guarantees

How can I return items?

For returning items, we provide one Free Return label which you can use for your order. Please follow these steps:

  1. Sign in to your DesignByAmira account.
  2. Find the order in "My orders", click the "Return Item" button.
  3. Select the item(s), indicate the reason(s) for return, and submit.
  4. Print the return label and securely tape it on the outside of your return package.
  5. Call the post office to arrange a pickup or drop it off at your nearest post office.

Once we receive your return, we will email you and process your refund accordingly.